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Our Store Policies

Information You Need

To provide a smooth and enjoyable online shopping experience, we believe all store policies need to be clear, fair and transparent. Take a look below to learn more about ours, and reach out with questions.

Shipping Policy

How It Works ensures quality products and packaging and on-time delivery to its customers. Products are shipped throughout the week except Sundays and public holidays. We are linked with reputed courier agencies to make certain that the products are received by our customers within given period and in good condition. If you do not have courier service available in your area or if you have ordered for any items from our website then we will ship the product via India Post. You can avail free shipping on orders above Rs1000.


Our aim is to serve every customer who purchases from our website and to strengthen the relationship, we have also partnered with Speed Post for quick access to any remote corner of India.


All the orders are dispatched from our warehouse within 2 working days from the date of your order. Most of the orders are delivered to your address within 7-8 working days from the date when the order is placed. For remote locations orders will be delivered by India Post within 10-14 working days.

Returns and Refunds

Everything You Need to Know

If a wrong product is delivered, or order by any chance happens to be incomplete then it has to be informed to us with images within 7 days after delivery. We will initiate a refund or send the replacement product accordingly. The action however will be taken only after correspondence through phone or email.

Terms & Condition

The Information You Need to Know

Please read the below points to understand the expressions under each circumstance before you have a wonderful shopping experience.


While reading further, you may find several words which convey specific meaning:

  • Buyer" means the person who buys goods from the Seller

    • "Seller" means or Indo Holland Gardening who sell Flowers, Vegetables,Herb Seeds,Organic Fertilizer & Hormones.

    • “Goods" means the products offered by the seller for sale on the web site

    • List Price" means the prices listed on the website for goods by the Seller for sale or as revised from time to time

    • Terms and Conditions" means the terms and conditions of sale set out in this document and as amended from time to time

The use of this website, its services and tools are all governed by the below mentioned terms and conditions. If you make any transaction through this website, you shall undergo policies that are applicable to the website. If you transact with this website means you are contracting with and you shall follow the duties with this company.​

Please note that wherever is mentioned as “you” or “user” shall be considered as the member of the website who registers with and provides his/her data using the computation systems. The term “we”, “us”, “our” means the company or (Indo-Holland Gardening).

When you use this website including customer reviews, you are subject to guidelines, rules, policies, terms and conditions applicable to this website and its services. We reserve the sole right to modify, add, change or remove the portion or content of these Terms and Conditions without any notification. Hence, we request you to please keep visiting this page to understand the Terms & Conditions and also our Privacy Policy which is subject to change without notice. Please be certain that with the use of Terms & Conditions, we offer you limited privilege to enter this website and enjoy non-exclusive, non-transferable, personal account.

Privacy at Indo-Holland Gardening

Trust Us with Your Information

We collect two types of information from you: information you submit to us and data our site gathers automatically.
INFORMATION YOU SUBMIT TO US: Everyone is welcome to browse our site and there is no requirement to purchase anything at any time. If you decide to make a purchase, we will gather several pieces of information from you during the checkout process. Our order form uses required and non required fields. We require only the most basic contact information needed to process your payment and properly ship your order, such as name, address, phone number, and e-mail address and payment information. There are also non required fields on our order form that you may use to provide more data and instructions so that your order can be handled in the way you want. Some non required information would be a separate shipping address, special shipping instructions, etc.

Just like most web sites, our server automatically gathers some usage information from you so that we can improve and enhance our site based on user patterns.
As you browse our Web site, it collects log file, IP address, and other standard tracking data we use to evaluate site traffic patterns and popular areas and pages. Such information is aggregated with tracking data from all site visitors and is never associated with individually identifiable information that would reveal any personal information about you.

Cookies enable our site to return the results you expect as you move from page to page. Our site uses cookies to ensure visits are trouble free, especially if you are using our Shopping Cart. We may also use cookies to deliver content specific to your interests and for other purposes. Cookies are not able to read any information on your computer or interact with other cookies on your hard drive. You can turn off the cookie acceptance option in your browser settings if you do not want your browser to accept cookies. However, disabling cookie support may prevent this site from working properly as you shop.

We may use the information you provide during the check-out process for any or all of the following: to process your payment, to process and ship your order, to send you e-mail about your order, and/or to call you on the phone if we have questions about your order. We may use contact information from our surveys, contests, affiliate applications, and newsletter subscriptions to send users information about our company and promotional material from some of our partners. We will always ask your permission first. Contact information may also be used to contact the visitor when necessary.The site is owned and contains material which is derived in whole or in part from material supplied by Indo-Holland Gardening, its suppliers, and other sources, and is protected by copyright and trademark laws. You may download, print and store material from this site but only for personal, non-commercial use, provided that you keep intact all copyright, trademark and other proprietary notices. You may not modify, distribute, republish, upload, post, transmit, publicly display, or reuse the material or any portion of the material in any other way without the prior written permission of Indo-Holland Gardening. Under no circumstances, including, but not limited to, negligence, shall, its suppliers, affiliates or anyone else be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, this site or the materials it contains, even if has been advised of the possibility of such damages. You agree that use of the material in this site is subject to these terms and conditions, as well as all applicable laws, and such access and use is at your own risk. In no event shall total liability to you for damages, losses, and claims exceed the amount you paid to,  if any, for accessing this site. All the images are just the indicatives not the actual product pictures. All portions of this site are subject to change without notice, including, but not limited to product pricing, product options, product availability, discounts, rebates, coupons, gift certificates, prizes, free gifts, and this page. Whenever you revisit this site you agree to be bound by any changes in these terms and conditions. If you are dissatisfied with any portion of this site, or any of these terms and conditions, your sole and exclusive remedy is to immediately discontinue use of this site and destroy all materials obtained from it. You agree to defend, indemnify and hold harmless from any and all liabilities, costs and expenses, including reasonable attorney's fees, related to any violation of these terms and conditions by you, or in connection with the use of this site. This agreement shall be governed by and construed in accordance with the laws of India, without giving effect to any principles of conflicts of law. If any provision of this agreement is held to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing and signed by both parties.

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